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Customer Terms Of Use

Payment Method -

Frequency Of Cleans -

Reminder Service 

You have 3 options, these are:- card, cash or direct debit. In some instances you may pay via Bacs but this is only for one off larger jobs, and not regular window cleaning.

First cleans must be paid for by either card or cash.

The frequency of cleans will be set out at the time of your first clean, and will be adhered to by the company except in such

circumstances as holidays, certain severe weather conditions, sickness or any other unforeseen circumstances. Please be advised that the day and time of your clean may vary slightly, this will be due to the reasons previously mentioned.

You will be contacted via text message, email or phone call the day before our visit. All responses will be checked at 7am. Responses sent after this time may not be seen due to the

working day having  already started, therefore your clean may have subsequently been carried out.

Locked Gates -

If after after sending out the reminder message no cancellation or skip messages are received, we will attend

your property to carry out the booked services. If the gate is locked, cleaning will be carried out where accessible and charged accordingly.

Cleaning Windows In
The Rain -

The equipment we use is the industry standard and as such makes cleaning your windows in the rain possible, without it affecting the final results.  However, if you should cancel a clean on the day due to rain, we will not be able to reschedule your clean until the next due date and we reserve the right to cancel your service if you consistently cancel cleans due to rain.

Cancelled Cleans -

If you cancel a clean on the day or we are unable to access all

or part of your property because of locked gates, then the company will unfortunately not be able to reschedule the clean until the next due date. In addition, if the part of your property has been cleaned then you will be charged a minimum charge of £15. If your total price is less than this, you will be charged at a rate which is fair to your property.

 

As there is currently a lengthy waiting time for new

customers, consistent cancellations may result in amending the frequency of cleans or in some circumstances you may

be removed from the diary altogether.

Skipped Cleans-

If cleans are regularly skipped the company reserves the right to cancel your service. Skipped cleans are subject to a charge of an extra £5 minimum on your next clean, larger properties may be subject to a higher surcharge if necessary.  This is because the idea of regular cleans is to keep the cleanliness of your windows maintained. The extra cost reflects the extra work needed and to cover the cost of any and all products used to complete the clean. 

Velux Windows & Juliet
Balconies-

The company can not guarantee a perfect finish on Velux windows, this is due to the angle they are positioned at, usually being mounted on a roof makes them difficult to scrub thoroughly. We will however endeavour to clean them as thoroughly as possible, this is very similar with a Juliet Balcony as the bars can prevent all of the frame and window being accessed.

Pre-existing Damage -

The equipment the company uses is proven not to scratch glass. However occasionally the cleaning process can show up existing scratches or imperfections.

 

The company cannot be held responsible for pre-existing faults, damage from manufacturing, installation or general poor condition of your property. This includes, but is not limited to, 

scratches on the glass, poorly fitted windows, doors, fascia's, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, blown panels, decorative bars, lead on windows, rotting frames, flaking paint, open or broken window vents.

Any damage caused by the company or staff/subcontractors will be covered by the liability insurance.

If You Are Unhappy -

If you are unhappy in any way with any of the services I have provided to you, let me know within 48 hours and I will

rectify any issues free of charge.

Pets

We have no problems with your pets whatsoever, all we ask is whilst cleaning is being carried out please can you keep them inside. This is for their safety from any cleaning products that may be harmful (you will be made aware of what we using if anything). It is also for our safety as animals can be spooked by the pole and react in an unfriendly or defensive manner. 

We also kindly ask that you check to ensure that no faeces have been left in the path of the hosepipe, as we have to handle this throughout the day and hand washing facilities are not always available. 

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